The Lucidworks Customer Experience

Based in San Francisco, California, Lucidworks is a software company maintaining the popular open source search application Fusion. Through Fusion, Lucidworks provids users with an array of advanced search solutions. In addition to the convenience and innovation users enjoy with Fusion, the company seeks to optimize client experience by offering quality customer support.

The Fusion search application platform allows users to enjoy all of the many advantages of open source software without sacrificing the response time and quality of user support expected from a top-tier software company. The user experience is further enhanced under a per node pricing scale that allows customers to increase or decrease their software needs as they see fit. Price scaling helps users cut costs when software needs are down, and quickly increase software capabilities as required.

All Fusion clients receive quarterly health checks that provide in-depth analysis on search data and insight into maximizing the platform’s full potential. To learn more about Fusion, please visit www.lucidworks.com.