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Based in San Francisco, Lucidworks offers leading-edge solutions in the enterprise search applications and big data spheres. Lucidworks’ search-driven approach provides support teams with precise, actionable results, including customers’ purchase histories and profile information, which allow tickets to be quickly resolved. Lucidworks' Fusion product also meets the needs of customers who require no-hassle access to relevant support documents.

Lucidworks combines advanced signal processing capacities with manually-curated results that ensure that both customers and support staff are in possession of all relevant information. Advanced analytics capacities provide in-depth insight into what customers are seeking in support document searches and how they access self-serve help. Lucidworks’ Fusion reporting engine also provides key information to business users and administrators on customers’ behavior, app functionality, and time to resolution.

Lucidworks offerings extend to the user interface module View, which enables teams to quickly and effectively generate customizable user experiences through search-driven apps. Lucidworks makes the View solution highly intuitive, with templates organized in ways that meet complex search-driven app requirements, from Slack chat archives to Twitter stream updates. To learn more about Lucidworks’ full range of offerings, visit www.lucidworks.com.

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Lucidworks | Blogspot

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Customer Insights Via the Fusion Search Platform