Customer Insights Via the Fusion Search Platform

One of the United States’ leading big data and enterprise search companies, Lucidworks is the creator of the Fusion search application. Since 2007, Lucidworks has helped Fusion’s users leverage the data they receive to their advantage.

Customer insights provided through Fusion offer clients immediate access to information that can help determine future policy. Offering a comprehensive view of each individual searcher, Fusion provides insights on everything from site logs to support tickets raised. Fusion’s ability to search across multiple silos allows it to access the data behind any source, ensuring that clients can match records from customer relationship management systems to user activity.

Offering support to some of the world’s most popular cloud platforms and online services, Fusion handles transaction logs that contain billions of records and allows real-time access to client applications. In doing so, Fusion creates a single point of data access that reduces the time needed to locate relevant information.